Because catering requires advance planning, purchasing, and staffing, all orders are subject to the following cancellation and refund terms.

Order confirmation

  • A signed agreement and deposit are required to secure your event date.
  • Final guest count and menu selections are due by the deadline outlined in your proposal.

Cancellations

  • More than 7 days before the event: Any payments made may be refunded minus the non-refundable deposit.
  • 3 to 7 days before the event: 50% of the total order is non-refundable.
  • Less than 72 hours before the event: The order is non-refundable, as food has been purchased and preparation has begun.

Day-of cancellations

  • Cancellations made on the event date are non-refundable.

Reductions in guest count

  • Reductions made after the final count deadline cannot be refunded.
  • Increases may be accommodated based on availability and may result in additional charges.

Refund method

  • Approved refunds will be issued to the original form of payment within 7 to 10 business days.

Weather, venue, or client-related issues

  • Refunds are not provided for issues outside of our control, including weather conditions, venue access delays, or changes initiated by the client.

Knife & Faulk at Home

  • Weekly dinners: skip, pause or cancel any week before Friday at noon at no charge. After Friday at noon, that week's groceries are ordered and its dinners are scheduled, so the week is non-refundable.
  • Date Night and Sunday Supper: cancel before Wednesday at noon of that week for a full refund. After that, they are non-refundable.
  • If we can't make your order: for example, an address outside our 30-mile delivery area, or an allergy we can't safely cook around, we refund what you paid in full.
  • Quality: if a dinner arrives wrong or damaged, tell us the same day with a photo, and we'll replace it or credit your next week.
  • Private chef services and dinners in your home follow the cancellation terms above, counted from your booked date.

Food safety and quality

  • Refunds will not be issued for food that is refused, discarded, or not consumed after delivery if it meets agreed-upon specifications.